What
is the quoted price?
The total price that appears on your reservation receipt is for your entire
parking stay in accordance with the dates and times you entered (not the
price per day). The “Pay Now” price on our checkout page is the amount
of money that will be charged to your credit card; the equivalent of one
day's parking fee and a service fee if applicable. The “Pay on Exit” price
is the amount you will pay the parking lot when you return from your trip
and retrieve your car. Both our checkout page and the reservation receipt
and email itinerary review you receive after placing your reservation
indicate if tax is included - this varies by location. YOU MUST PRINT
YOUR RECEIPT AND PRESENT IT TO THE CASHIER TO REDEEM THE RESERVATION AND
RECEIVE THE QUOTED PRICE.
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What times do I enter for my parking arrival and departure?
Most airlines recommend arriving at the terminal 1 to 2 hours before your
flight departure time. Please enter the time you wish to arrive at the
parking vendor’s lot (NOT your flight departure and arrival
times). For your parking departure time, please allow 30-45 minutes to
retrieve your bags and return to the lot.
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What
if I my flight is delayed or I arrive earlier or park longer than my reservation
receipt indicates?
Your
total price will ultimately be based on the actual length of time you
are parked. You will be charged the daily or hourly rate stated on your
reservation receipt if you arrive earlier or stay longer than the dates
and times you originally input. You are charged from the time you arrive
at the parking lot until the time you depart to the lot, not for the departure
and arrival times on your airline ticket.
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How
and when do I pay?
You pay the equivalent of the one-day’s parking fee on our
web site (the “Pay Now” price), plus a service fee, if applicable. The
remainder (the “Pay on Exit” price) you will pay to the parking vendor.
Our parking affiliates accept cash and all major credit cards.
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Proof
of Purchase Requirements
You must present your receipt to receive your quoted price and credit
for your online payment. If you do not present your receipt to the parking
lot, you will not get credit for your online payment and this online payment
will not be refunded at a later date.
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What
is the service fee?
The service fee guarantees your reservation at the lot you
choose on the site. Many lots fill-up quickly, and through our site you
receive a guaranteed space at the lot, as well as great deals on your
parking rates.
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How
do I get to and from the airport?
Free transportation on shuttle buses is provided to and from
the airport, all terminals are served. Please allow 15 minutes for check-in
and transportation to your terminal, unless otherwise stated on your receipt.
Most airlines recommend arriving at the terminal 1 to 2 hours before your
flight departure time. Please enter the time you wish to arrive at the
parking vendor’s lot (NOT your flight departure and arrival
times). Upon your return, there are courtesy phones in the baggage area
or a phone number on your claim check to call for pick-up. At larger airports
shuttle buses constantly circle the airport. At a few airports, you will
be taken to the airport in your own car and returned via shuttle bus.
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How
much time should I allow to check-in and get to the airport?
The parking lots are close to the airport entrance. Unless
otherwise stated on your reservation receipt, please arrive 15 minutes
before you want to arrive at your airport terminal. Please keep in mind
that most airlines recommend arriving at your terminal 1 to 2 hours before
departure time.
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Are
the parking lots secure?
Charlie
Brown's Airport Parking is fenced, lighted and secure.
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What
if there is a change in my travel itinerary:
Before
purchasing your reservation, carefully review your travel itinerary including
departure and return dates and times. If your travel itinerary changes,
this will NOT affect the amount you paid online to reserve your space.
It may affect the total due upon exit from the parking facility. Your
reservation receipt covers your entire length of stay based on your chosen
departure and return dates and times. Your actual total may be higher
or lower, based on the actual length of time your vehicle is parked with
your chosen parking vendor. If your travel itinerary changes, your reservation
will continue to be valid for a period of 7 days from your departure date
as indicated on your reservation confirmation/receipt.
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Can
I make a reservation for someone else?
Yes.
Simply enter the person's name in the "Person Parking" field when checking
out. Both your name and their name will appear on your receipt.
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What
is your refund policy?
If there is a change in your travel dates or times, you may
continue to use your reservation within 7 days of your original departure
date. If your trip is canceled, provide us with at least 48 hours notice
before your departure date and we'll refund the amount you paid online
including the service fee.
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What
should I do if I cannot print my reservation confirmation?
If you are unable to print your reservation confirmation,
please notify us by email. We will arrange to email your confirmation
to an alternate email address, fax, or mail you a copy. To receive a copy
by mail, your departure date must be a minimum of 5 business days from
today’s date.
You must
present your receipt to receive your quoted price and credit for your
online payment. If you do not present your receipt to the parking lot,
you will not get credit for your online payment and this online payment
will not be refunded at a later date.
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